Legal

Privacy Policy

Last updated: November 9, 2026

Nova Smart Systems ("we", "our", "us") uses the information you share to answer enquiries, plan projects and provide requested services. This notice also explains the optional website analytics and session replay you can choose to enable.

Enquiries and Project Information

When you submit our contact form, we receive your email address and the name, property or project details, project stage and message you choose to provide. The submission also includes the page it came from, your selected language and whether you chose to receive updates.

We use HubSpot to process form submissions and manage enquiries, and receive email notifications so our team can respond. You can send an enquiry without accepting optional analytics and session replay. Choosing to receive updates is separate from asking us about a project.

Newsletter Subscriptions

If you sign up for our newsletter, we use your email address, first name, chosen language and recorded consent to manage your subscription in HubSpot and send the updates you request. Newsletter signup is optional and separate from making an enquiry.

You can unsubscribe at any time using the link in a newsletter or by contacting info@novasmartsystems.com. Signing up does not require consent to optional website analytics.

How We Use Information

We use submitted information to respond to your request, provide technical guidance, and prepare project follow-up.

Essential Website Storage

We use cookies and browser storage for essential functions, including remembering your cookie choices, security controls and form protections. These functions are separate from optional analytics.

Optional Analytics and Session Replay

If you accept analytics, we use PostHog to understand how the website is used and where it can be improved. This includes pages visited, selected links and products, scrolling, device and browser information, campaign information, and randomly generated visitor and session identifiers.

Analytics also includes session replay: a reconstruction of interactions with the website, such as clicks and scrolling. Our replay configuration excludes forms and masks input values. Enquiry messages and contact details are not included in our analytics events. Nova's PostHog project uses the EU region.

PostHog analytics and session replay start only after you accept analytics. Google ad measurement has its own separate, optional choice.

Optional Google Ad Measurement

If you allow Ad measurement, Google Analytics and Google Ads use cookies and ad-click identifiers to connect visits from ads with successful project and showhouse enquiries. Google measurement starts only after this separate choice. Ordinary page views are measured by Google only when you also allow Analytics.

We send a successful-enquiry event after our form provider accepts the request. We do not send your name, email address, message or other form contents to Google. Support requests, newsletter subscriptions and contact-link clicks are not counted as new-project enquiries. Ad personalization and Google signals are disabled.

Existing Analytics choices are preserved and do not automatically enable Google ad measurement. You can withdraw either choice in Cookie settings. Withdrawing Ad measurement stops future Google enquiry events on this browser and clears the Google measurement cookies that this site can access. It does not delete information already received by Google.

Managing Cookie Preferences

You can update your cookie choices at any time by selecting "Cookie settings" in the website footer. Choose "Essential only" to decline optional tracking, or turn off Analytics and/or Ad measurement in Preferences and save your choice. Withdrawing analytics consent stops future analytics and session replay on this browser; it does not automatically delete information already collected. Contact us if you would like to request deletion.

Data Sharing

We do not sell your personal data. We use HubSpot for enquiries and newsletter subscriptions, PostHog for consented analytics and session replay, Google for separately consented ad measurement, and service providers for website hosting and email delivery. Information needed to provide these services may be processed by those providers.

Data Retention

We retain enquiry records as needed for communication, project planning and applicable legal obligations. Retention depends on the type of record and the purpose for which it is used. Contact us for information about retention of your enquiry or analytics data, or to request deletion.

Your Rights

You may request access, correction, or deletion of personal information by contacting info@novasmartsystems.com.

Security

We apply technical and organizational safeguards to reduce unauthorized access, loss, or misuse of submitted information.

Contact

If you have privacy questions, contact us at info@novasmartsystems.com.